Last updated : June 4, 2026
Profirm places great importance on protecting your personal information. This policy explains what information we collect, how we use and protect it, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25).
We collect the information you voluntarily provide, notably through our contact and service forms: name, email address, phone number, company name, as well as any information contained in your message or required to provide our services (e.g., driver and vehicle information for transport compliance).
We use your personal information solely for the following purposes:
By providing us with your information, you consent to its collection and use for the purposes described above. You may withdraw your consent at any time, subject to applicable legal or contractual obligations.
We do not sell or rent your personal information. We may share it only: (a) with service providers who assist us in delivering our services (e.g., testing laboratories, permit authorities), (b) where required by law, or (c) with your consent. Some of our providers (e.g., hosting and email services) may process data outside Quebec; we take reasonable measures to ensure adequate protection.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, after which it is securely destroyed or anonymized.
We implement reasonable security measures (technical, administrative and physical) to protect your information against loss, theft and unauthorized access.
You have the right to access your personal information, to have it corrected if inaccurate, and to withdraw your consent. To exercise these rights, contact our person in charge of the protection of personal information (see section 9).
Our site may use cookies or similar technologies to ensure proper functioning and remember your preferences (e.g., language). You can configure your browser to refuse cookies.
For any question, access request or complaint regarding your personal information, contact:
Profirm — Person in charge of the protection of personal information
466 Rue St-Jacques, Napierville, QC J0J 1L0
Phone: 450-245-0005 · Email: info@profirm.ca
If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
We may amend this policy at any time. Any change takes effect as soon as it is published on this page.